As part of our Customer Commitment, customers who book directly on our website for flights originating from the US are eligible for a full refund within 24 hours of booking.
To enable us to process your full refund, please do not initiate the refund from the "Manage My Booking” tab. Instead, simply fill out the online refund form, and your request will be processed within 7 days of submission.
When submitting the form, please ensure you mention the 24-hour full refund policy.
For quicker resolution, feel free to contact our Customer Care Centre on +254711024747, +254734104747 or WhatsApp on +254 705474747, and our team will be happy to assist you.
Note: Any date changes requested are subject to the applicable fare conditions
