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"When you travel by air to or from the European Union (EU) region, you are entitled to certain guaranteed rights under EU Regulation EC 261/2004, provided that you meet the eligibility criteria.

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As part of our commitment to transparency and passenger care, Kenya Airways ensures that passengers departing from Thailand are protected under Civil Aviation Board (CAB) Regulation No. 101.

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Customer Service Plan

In accordance with the U.S. Department of Transportation’s Enhancing Airline Passenger Protections rule, we will provide the following services to our customers on all scheduled flights to and from the United States:

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Contingency Plan for Lengthy Tarmac Delays

This Contingency Plan for Lengthy Tarmac Delays (the Plan) complies with U.S. Department of Transportation (DOT) regulations and applies only to flights departing from or arriving at U.S. airports.

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